MXroute - Notice history

All systems operational

Billing Panel - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

DirectAdmin Panel - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

IMAP - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

SMTP - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

Webmail - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

Support - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Possible Crossbox Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are having problems paying our vendor, Crossbox (mail.mxlogin.com) because they no longer take PayPal, and no US credit card company is allowing us to make payments to their country. We are working to find a way to get money to them, but until that time there is a possibility that Crossbox may display a license error. If that is the case, please use any of our other webmail clients or your own email client. Crossbox is but one of our webmail options, we’re also quite proud of webmail.mxroute.com as it’s a very cozy Roundcube setup.

Crossbox Bad Gateway
  • Update
    Update

    Postmortem: Heavy L7 DDOS attack. If you are unable to open mail.mxlogin.com our support may have to manually unblock your IP address, as it wasn't likely possible to mitigate this without false positives.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The Crossbox webmail instance (mail.mxlogin.com) is under a massive DDOS attack. Please use webmail.mxroute.com as this is going to take a bit to clear up.

  • Investigating
    Investigating

    Currently investigating the Bad Gateway error on Crossbox (mail.mxlogin.com). During this time, you may wish to use your existing email client or webmail.mxroute.com. While Crossbox is considered an important part of our infrastructure, this is not considered a service outage but simply an outage of one of our available webmail clients.

Billing system unable to reach mail servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our billing system at accounts.mxroute.com is currently unable to reach any of our US-based mail servers, including the one that it uses to send out welcome emails, invoices, etc. We're working on it.

Mar 2025

DDOS Attacks
  • Monitoring
    Monitoring

    We've had a significant DDOS attack against the majority of our server fleet within the last several hours. For the most part, users have been shielded from this. However, our busiest users may have noticed intermittent SMTP availability during that time. A complete inability to reach our servers is not expected and may indicate that your IP address was logged performing the same patterns as the attackers. The unblock form is how you automate IP block removal: https://unblock.mxrouteapps.com

    This status will remain up as we monitor this situation throughout the day.

Feb 2025

pixel.mxrouting.net DDOS attack
  • Resolved
    Resolved

    This has been resolved for a while.

  • Monitoring
    Monitoring

    The expectation now is that most can access the server fine. There appears to be some room for disagreement.

  • Identified
    Identified

    We are receiving a heavy DDOS attack against the pixel.mxrouting.net server. It's not "down" but it's not exactly "the most up it's ever been." Present expectation is most users cannot reach the server. Working on it.

Feb 2025 to Apr 2025

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