Experiencing partially degraded performance

Billing Panel

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
DirectAdmin Panel
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

IMAP

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

SMTP

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Webmail
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Support

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Notice history

Mar 2024

echo.mxrouting.net
  • Resolved
    Resolved

    Bad syntax in config file after update, which was only present on the echo server. Fixed.

  • Identified
    Identified

    MySQL is down on the echo.mxrouting.net server. This is causing some webmail installations to return errors. While we work on this, feel free to use webmail.mxroute.com or mail.mxlogin.com, as well as your own email clients (Thunderbird, Outlook, Apple Mail, etc).

Feb 2024

No notices reported this month

Jan 2024

london.mxroute.com reboot
  • Resolved
    Resolved

    Reboot complete.

  • Identified
    Identified

    We are currently rebooting the london.mxroute.com server to deal with what is technically a minor firewall issue, but is causing a fork bomb preventing us from working on the server to address a significant drop in performance.

aus.mxroute.com outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Update

    The next 3 hours are within the time window that the data center has given us for "planned" (lie) maintenance.

  • Identified
    Update

    The data center is calling this outage planned maintenance, not an outage like before. We should have been notified, they said. We weren't.

  • Identified
    Identified

    We have a ticket open with the data center.

  • Resolved
    Resolved

    This incident has been resolved. For now. Let's see if we can migrate the server before the data center employee goes to sleep again.

  • Identified
    Update

    It's unclear how to provide a meaningful response right now that isn't simply berating our Australian provider. The 171 customers on the aus.mxroute.com server are offline. There is no ETA. There is no response from anyone at the data center. We will be severing ties with that company once back online, if they can manage to keep us online long enough to do so.

    There is no point in making any further updates until we have one to provide.

  • Identified
    Update

    We’re reviewing our options for removing our services from Australia. The amount of outages we’ve had in the region combined with how difficult the region is to sell to anyone outside of it, there is simply no further justification. When the Aus server is back online, we will discuss with our customers how we intend to move forward with their services in the region. Most likely this will be a migration out of the region.

  • Identified
    Identified

    Here we go again. No updates: https://contabo-status.com/

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified
  • Investigating
    Investigating

    Currently 171 customers on the aus.mxroute.com server are offline. We have no information as to why it is down or how long it will be, as Australia is far outside of our physical reach and the datacenter staff is not very vocal.

Jan 2024 to Mar 2024