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Unable to reach shadow.mxrouting.net

Major Outage

Reported May 16, 2026 at 11:57 PM UTC · Resolved May 17, 2026 at 1:14 AM UTC · Duration: 1h 16m

Affected Systems

shadow.mxrouting.net
IMAP SMTP POP3 Webmail

The shadow.mxrouting.net server stopped responding to ping, then started again, then stopped again a few minutes later. Investigating potential network issue.

Updates

Resolved May 17, 2026 at 1:14 AM UTC

Been resolved for a while now. Looks to be good now.

Identified May 17, 2026 at 12:33 AM UTC

Further status can be followed here: https://status.hetzner.com/incident/c4b8d914-b9d6-4490-b468-df1612f31442

Investigating May 17, 2026 at 12:21 AM UTC

From Hetzner: Switch fault fsn1-dc16-sw_46 We are currently experiencing a fault on our switch fsn1-dc16-sw_46. Our technicians are working hard on analyzing the cause of the interruption in order to solve the issue. Please bear with us. As soon as more information is available, we shall inform you via this website. We apologize for any inconvenience. Thank you for your understanding. Type: Outage State: identified Start: 2026-05-17, 12:19 AM UTC

Investigating May 17, 2026 at 12:13 AM UTC

And we're down again.

Investigating May 17, 2026 at 12:13 AM UTC

Been up for a bit now, but leaving the status up while we wait to hear back from Hetzner to make sure there isn't a recurring network issue. I'm not opening a new status for every up and down, and 2x up/down is enough to make me suspect it's possible.

Investigating May 17, 2026 at 12:07 AM UTC

We're on the up part of the up and down.

Investigating May 16, 2026 at 11:57 PM UTC

The shadow.mxrouting.net server stopped responding to ping, then started again, then stopped again a few minutes later. Investigating potential network issue.