MXroute - Notice history

All systems operational

Billing Panel - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

DirectAdmin Panel - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

IMAP - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

SMTP - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Webmail - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Support - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

Network issue in Ashburn
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. Servers in our Auburn location are experiencing network upstream issues.

wednesday.mxrouting.net IMAP performance
  • Resolved
    Resolved

    Everything has been normal for about 24 hours or so now, let's call this resolved.

  • Monitoring
    Monitoring

    It looks like everything is operating within normal parameters, but leaving this status open until we’re certain that there isn’t merely some dormant underlying cause. There shouldn’t be, but overconfidence would be a mistake.

  • Update
    Update

    IMAP performance "should" be a clear issue with clear paths to resolution. This one is a bit strange. There is no way to resolve it other than to test adjustments and configuration changes to the IMAP server in production, this exact issue cannot be replicated in staging when it's cause is not so apparent. However, we will continue to test changes until we get it right. While we expect it to already be better, it may take some time to be confident in that, so this status will remain open for an extended period of time regardless of the state of the issue.

  • Investigating
    Investigating

    We are investigating poor IMAP performance on the wednesday.mxrouting.net server.

Postmortem: Heracles IMAP
  • Resolved
    Resolved

    This morning the Heracles server (heracles.mxrouting.net, only for users on that server) experienced IMAP connection failures due to reaching configured limits in Dovecot. A total of 3,899 connections failed from 10:08:51 to 14:55:39 UTC. This is verified to have impacted customers across 1,465 domains on the server (total 7552 domains on Heracles). This was caused by two colliding factors:

    1. A DDOS attack against the IMAP server.

    2. Customers who violated our policy against warmup services flooding thousands of IMAP connections per minute using either instantly[.]io or a comparable service.

    Resolutions:

    1. Increased service limits.

    2. Created monitoring system that catches this specific issue.

    3. Created secondary monitoring system that ensures the previous monitoring system remains healthy.

    4. Suspended customers using warmup services.

Apr 2025

Possible Crossbox Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are having problems paying our vendor, Crossbox (mail.mxlogin.com) because they no longer take PayPal, and no US credit card company is allowing us to make payments to their country. We are working to find a way to get money to them, but until that time there is a possibility that Crossbox may display a license error. If that is the case, please use any of our other webmail clients or your own email client. Crossbox is but one of our webmail options, we’re also quite proud of webmail.mxroute.com as it’s a very cozy Roundcube setup.

Crossbox Bad Gateway
  • Update
    Update

    Postmortem: Heavy L7 DDOS attack. If you are unable to open mail.mxlogin.com our support may have to manually unblock your IP address, as it wasn't likely possible to mitigate this without false positives.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The Crossbox webmail instance (mail.mxlogin.com) is under a massive DDOS attack. Please use webmail.mxroute.com as this is going to take a bit to clear up.

  • Investigating
    Investigating

    Currently investigating the Bad Gateway error on Crossbox (mail.mxlogin.com). During this time, you may wish to use your existing email client or webmail.mxroute.com. While Crossbox is considered an important part of our infrastructure, this is not considered a service outage but simply an outage of one of our available webmail clients.

Billing system unable to reach mail servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our billing system at accounts.mxroute.com is currently unable to reach any of our US-based mail servers, including the one that it uses to send out welcome emails, invoices, etc. We're working on it.

Mar 2025

DDOS Attacks
  • Resolved
    Resolved

    We are finally considering DDOS attacks to be resolved.

  • Monitoring
    Monitoring

    We've had a significant DDOS attack against the majority of our server fleet within the last several hours. For the most part, users have been shielded from this. However, our busiest users may have noticed intermittent SMTP availability during that time. A complete inability to reach our servers is not expected and may indicate that your IP address was logged performing the same patterns as the attackers. The unblock form is how you automate IP block removal: https://unblock.mxrouteapps.com

    This status will remain up as we monitor this situation throughout the day.

Emails to/from Outlook/Hotmail/Office365
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Microsoft is currently experiencing a large scale outage. Emails sent to them are being delayed by their servers, emails sent from them are likely experiencing similar. We are monitoring the reports of and keeping an eye on our queues to see when they are able to resolve this.

Mar 2025 to May 2025

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