MXroute - Notice history

Support experiencing degraded performance

Billing Panel - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

DirectAdmin Panel - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

IMAP - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

SMTP - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.97%
Aug 2025
Sep 2025
Oct 2025

Webmail - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Support - Degraded performance

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Outbound delivery delay
  • Resolved
    Resolved

    Mail flow fully restored. It will take a bit longer to push all of the email that was queued during this, but it is flowing.

    What happened: Our cloud provider rebooted the node without notice. Our interfaces did not come up as intended, monitoring system did not trip because BGP didn't actually go down, ZoneMTA couldn't create outbound connections. Connections from the same /24 to the same /24 no longer worked over port 2525.

    What we did: Bring interfaces up, get email flowing again. Changed postfix bind address on filter server to cloud-provided IP to compensate for failure to connect over 2525 from/to the same /24 (as this "appears" to be outside of our ability to impact). Adjusted DNS for filter006.mxroute.com for Received header reverse DNS checks. Flushed mail queue. Changed monitoring system to ping the /24 that sends mail rather than just monitor it's BGP session.

  • Monitoring
    Monitoring

    Outbound mail flow is restored, but it is taking a bit of time to get all of the queued emails out.

  • Identified
    Identified

    Outbound delivery is currently delayed on our network, working to resolve quickly.

Reduced support capacity
  • Identified
    Identified

    We currently have reduced capacity for ticket support. Please be sure that you are using our documentation, as 9 out of 10 tickets can easily be answered here: https://docs.mxroute.com

Sep 2025

No notices reported this month

Aug 2025

DNS Records page 404 on some servers
  • Resolved
    Resolved

    This incident has been resolved for now. We still have work to do but it's currently no longer your problem and that's the important part.

  • Identified
    Identified

    Mitigated on all but witcher.mxrouting.net server.

  • Investigating
    Investigating

    The DirectAdmin developers have pushed a change that breaks our DNS Records plugin page. These servers are currently seeing this:

    The most significant reason for the DNS Records page as of this moment is to find your Domain Verification key. As a temporary measure, please attempt to add new domains via Domain Setup in DirectAdmin, and you will be presented with a dialogue that provides you with a copy of your domain verification key.

    This workaround is not intended to be long term, this is considered a high severity event.

Inbound delay on glacier.mxrouting.net
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing a strange issue with Dovecot that is causing inbound mail delays on the glacier.mxrouting.net server. It has not been happening for long enough that anyone would likely have noticed, but we're putting up this status because it wasn't fixed in less than 60 seconds so we should get ahead of it.

Aug 2025 to Oct 2025

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