Some systems are experiencing issues

Past Incidents

10th January 2021

Outbound Filters SBL'd IP in headers

One of our outbound filters had been listed at Spamhaus for reasons unrelated to our service. The IP belongs to a service provider, our filters are split between two service providers. While that IP does not send mail, it is recorded in headers and some software (SpamAssassin being one) may check the reputation of all IPs in the headers, which could lead to increased spam folder delivery. The server in question was pulled from rotation pending resolution.

Blizzard Blizzard Server Issues

The root partition claimed 100% utilization, which prevented exim from writing /var/spool, and prevented emails from queuing. This caused exim to return a 4xx error, which is good and what it should have done to ensure that no email is lost. The issue will have delayed inbound email, but it will eventually be received so long as the sending servers function according to spec, and there is no reason to expect otherwise.

However, the root partition was never at 100% utilization despite reporting that. Currently, I have no explanation for that, but will continue investigating.

9th January 2021

No incidents reported

8th January 2021

No incidents reported

7th January 2021

No incidents reported

6th January 2021

No incidents reported

5th January 2021

No incidents reported

4th January 2021

Acadia Acadia Outage

Acadia back online.

Acadia Acadia Outage

Acadia outage confirmed as hardware issue. On-site staff working to resolve.

Acadia Acadia Outage

The Acadia server is completely unresponsive in our Vegas location. This is only relevant to the small number of legacy customers on the Acadia server.