Some systems are experiencing issues

Past Incidents

7th January 2021

No incidents reported

6th January 2021

No incidents reported

5th January 2021

No incidents reported

4th January 2021

Acadia Acadia Outage

Acadia back online.

Acadia Acadia Outage

Acadia outage confirmed as hardware issue. On-site staff working to resolve.

Acadia Acadia Outage

The Acadia server is completely unresponsive in our Vegas location. This is only relevant to the small number of legacy customers on the Acadia server.

3rd January 2021

No incidents reported

2nd January 2021

Packet loss to Vegas

Though by no means has this issue continued for the duration of time between the last update and this one, the status page software appears to require this update to remove a message about some systems experiencing issues.

Packet loss to Vegas

While the packet loss to Vegas appears to be resolved right now, we're going to leave the status at partial outage for a bit. We're not entirely convinced this was the last wave of the event.

1st January 2021

Packet loss to Vegas

Packet loss to Vegas (Longhorn/Acadia) has been identified as a mixed amplification attack going through unprotected IP ranges for the purpose of attempting to collect a ransom payment in bitcoin, against our network/hardware provider in the location.

Packet loss to Vegas

Both Longhorn and Acadia servers are in our Las Vegas location. Currently we are seeing 85%+ packet loss to them over HE. Monitoring situation as datacenter team responds.