DirectAdmin Custom Subdomain SSL Issue

Minor Incident Echo
2 days, 5 hours, 46 minutes

Update

Resolved

Resolved

May 18th, 2020 at 18:18 CDT
Investigating

Resolved

May 18th, 2020 at 18:17 CDT
Issue

Multiple customers on the Echo server are reporting that LetsEncrypt certificates cannot be issued for mail/webmail subdomains. The system seems to be demanding that the root domain point to the server in order to continue issuing the certificates. This is not our intended functionality, and breaks all of our workflows for this process. We are working with their support.

May 16th, 2020 at 12:34 CDT