MXroute - Notice history

Support experiencing degraded performance

Billing Panel - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

DirectAdmin Panel - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

IMAP - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

SMTP - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Webmail - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Support - Degraded performance

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

No notices reported this month

Aug 2025

Some deliveries to Google were delayed
  • Resolved
    Resolved

    This morning we experienced an issue with DNS resolvers on our outbound relays which caused 13,964 outbound emails to be delayed on their path to Google/Gmail. This issue may have added anywhere from 30 seconds to 5 minutes in delay. To give you an idea of the scope of this, 68,522 emails were successfully delivered to Google/Gmail without delay during the same time period. So while it was far from every email, it was not insignificant. This has been resolved.

The whole internet just went boom
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    It looks like there is a massive internet routing issue at the moment. Cogent and Arelion look like the culprits from where we sit, but this is a pretty early report of the issue so take it with a grain of salt. Kind of feels like someone just fucked half of the internet at once. Expect to see an issue reaching our servers, as well as a lot of other servers. Just because you can reach Google doesn't mean your internet isn't taking a beating

DNS Records page 404 on some servers
  • Resolved
    Resolved

    This incident has been resolved for now. We still have work to do but it's currently no longer your problem and that's the important part.

  • Identified
    Identified

    Mitigated on all but witcher.mxrouting.net server.

  • Investigating
    Investigating

    The DirectAdmin developers have pushed a change that breaks our DNS Records plugin page. These servers are currently seeing this:

    The most significant reason for the DNS Records page as of this moment is to find your Domain Verification key. As a temporary measure, please attempt to add new domains via Domain Setup in DirectAdmin, and you will be presented with a dialogue that provides you with a copy of your domain verification key.

    This workaround is not intended to be long term, this is considered a high severity event.

Inbound delay on glacier.mxrouting.net
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing a strange issue with Dovecot that is causing inbound mail delays on the glacier.mxrouting.net server. It has not been happening for long enough that anyone would likely have noticed, but we're putting up this status because it wasn't fixed in less than 60 seconds so we should get ahead of it.

Jul 2025

Crossbox (mail.mxlogin.com) on glacier.mxrouting.net server acting up
  • Resolved
    Resolved

    This has been resolved for most of the day, we just wanted to give it time to be sure.

  • Identified
    Identified

    It is happening again. You can expect Crossbox to be down on the glacier.mxrouting.net server until the developers are able to address it, because this is not something we can fix. You should use an alternate webmail today if you can, like webmail.mxroute.com.

  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are still waiting on a response from the developers of Crossbox. It is not within our ability to fix this while ensuring that no unnecessary problems are created from the fix.

  • Investigating
    Investigating

    Redis appears to be failing on Crossbox (mail.mxlogin.com) for the glacier.mxrouting.net server. We are investigating. Feel free to use https://webmail.mxroute.com or any other webmail, or email client, during this time.

friday.mxlogin.com unresposive
  • Resolved
    Resolved

    This incident has been resolved. The cause of the initial issue was determined to be an SMTP-based DDOS attack. Nothing new for us, just a slightly new technique that should now be mitigated.

  • Identified
    Identified

    Server went unresponsive. The issues that caused it to take so long to bring it back up have been fixed, but the original cause of getting to that point wasn't clearly identified. It looks like we're identifying that now.

  • Resolved
    Resolved

    We have resolved this. The root cause is also resolved, ensuring that this will not happen again. At least, not the noteworthy downtime part.

  • Identified
    Identified

    We're continuing to work on this. The issue is minor, there are just really poorly timed road blocks that are slowing this down.

  • Investigating
    Investigating

    The friday.mxlogin.com server is unresponsive. We are currently investigating this incident.

Outbound mail delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A small percentage of outbound mail from our platform is seeing delays higher than normal. This is being caused by packet loss to our cloud provider's location. We're working to mitigate this delay as much as possible while working to resolve the issue. We expect very few customers (1-5 range) to notice this.

Jul 2025 to Sep 2025

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