MXroute - Unintended "Unauthenticated mail not allowed from this range" – Incident details

All systems operational

Unintended "Unauthenticated mail not allowed from this range"

Resolved
Operational
Started 2 days agoLasted less than a minute

Affected

SMTP

Operational from 9:01 PM to 9:01 PM

Updates
  • Resolved
    Resolved

    Today, roughly between 20:07:17 and 20:31:21 UTC, emails were rejected with the error "Unauthenticated mail not allowed from this range" that were not intended to be. Huge apologies for this. It was fixed quickly, not quickly enough. A stray exclamation point in a configuration deployment caused the opposite of the intended behavior.