MXroute - Notice history

There are instances of "condition check lookup defer" and "temporary local problem" on this server. cPanel has assigned this an incident number, https://support.cpanel.net/hc/en-us/articles/4410449210519-Dovecot-restart-causes-message-delivery-failure-with-error-condition-check-lookup-defer

Source status: https://ecogent.cogentco.com/network-status

This may be impacting performance to our network from customers in Europe and Asia. This could result in as little as slow performance, to as much as an inability to reach our servers for some customers. Our ETA would be a mirror of Cogent's.

MySQL is being restarted on the Safari reseller server. This disables Crossbox and Roundcube mail clients on the server, but https://webmail.mxlogin.com is still online, as are all mail services (meaning your external email clients such as Outlook, Thunderbird, etc are all working fine). We're one step closer to resolving the time it takes MySQL to restart, but we're not there yet.

If your MX, IMAP, POP, or SMTP settings point to the Crossbox instance (mail.mxlogin.com or your own custom hostname for it), then your services will always be down if/when MySQL goes down. We have no idea why people keep doing this, we tell everyone clearly what your MX records should be, what your IMAP/POP/SMTP server is, in the email we send to new customers after ordering. Please stop doing this. Just because it works doesn't mean it provides the expected level of service.