MXroute - blizzard.mxrouting.net performance – Incident details

Support experiencing degraded performance

blizzard.mxrouting.net performance

Resolved
Operational
Started 3 months agoLasted about 12 hours

Affected

DirectAdmin Panel

Operational from 3:46 PM to 3:47 AM

IMAP

Operational from 3:46 PM to 3:47 AM

SMTP

Operational from 3:46 PM to 3:47 AM

Updates
  • Resolved
    Resolved

    This has been resolved for most of the day, considering resolved but continuing to monitor.

  • Update
    Update

    Performance is starting to level back out. We're still seeing iowait spikes but not nearly to the same degree. Cause still unclear. Performance may continue to vary, not going to mark the issue resolved until it has been resolved for hours.

  • Update
    Update

    There may be another reboot in this server's future to test the disks outside of the OS, as 80% iowait seems unwarranted.

  • Update
    Update

    Reboot finished. Continuing to work on server.

  • Update
    Update

    Rebooting this server is going to be a necessary troubleshooting step. Doing that now.

  • Investigating
    Investigating

    The blizzard.mxrouting.net server is running a bit poorly, the entire reason is not yet clear. While working to resolve it, webmail options on the server may be intermittently unavailable. You may find that webmail.mxroute.com is exempt from that.