MXroute - Network connectivity to US servers – Incident details

Support experiencing degraded performance

Network connectivity to US servers

Resolved
Degraded performance
Started 2 months agoLasted 17 minutes

Affected

DirectAdmin Panel

Degraded performance from 3:20 AM to 3:37 AM

IMAP

Degraded performance from 3:20 AM to 3:37 AM

SMTP

Degraded performance from 3:20 AM to 3:37 AM

Webmail

Degraded performance from 3:20 AM to 3:37 AM

Updates
  • Resolved
    Resolved

    Looks like this event is over.

  • Identified
    Identified

    There are a moderate number of reports of outages for services across the US right now including Hulu, PlayStation Network, Claude, Xbox Live, Chase Bank, and many others. Users from some locations may be experiencing the same problem when connecting to our US servers due to what appears to be an issue with Cogent in the US. This is not within our control, and impacts a noteworthy amount of the internet. Just enough, mind you, that you might think everything is okay and it's just us. It's not, unfortunately. As always, we prefer problems that are ours because those are problems we can solve. This doesn't appear to be.