MXroute - friday.mxlogin.com unresposive – Incident details

Support experiencing degraded performance

friday.mxlogin.com unresposive

Resolved
Degraded performance
Started 5 months agoLasted about 2 hours

Affected

IMAP

Degraded performance from 9:25 AM to 11:12 AM, Operational from 11:12 AM to 11:27 AM, Degraded performance from 11:27 AM to 11:34 AM

SMTP

Degraded performance from 9:25 AM to 11:12 AM, Operational from 11:12 AM to 11:27 AM, Degraded performance from 11:27 AM to 11:34 AM

Webmail

Degraded performance from 9:25 AM to 11:12 AM, Operational from 11:12 AM to 11:27 AM, Degraded performance from 11:27 AM to 11:34 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The cause of the initial issue was determined to be an SMTP-based DDOS attack. Nothing new for us, just a slightly new technique that should now be mitigated.

  • Identified
    Identified

    Server went unresponsive. The issues that caused it to take so long to bring it back up have been fixed, but the original cause of getting to that point wasn't clearly identified. It looks like we're identifying that now.

  • Resolved
    Resolved

    We have resolved this. The root cause is also resolved, ensuring that this will not happen again. At least, not the noteworthy downtime part.

  • Identified
    Identified

    We're continuing to work on this. The issue is minor, there are just really poorly timed road blocks that are slowing this down.

  • Investigating
    Investigating

    The friday.mxlogin.com server is unresponsive. We are currently investigating this incident.