MXroute - Crossbox Bad Gateway – Incident details

All systems operational

Crossbox Bad Gateway

Resolved
Operational
Started about 1 month agoLasted about 1 hour

Affected

Webmail

Operational from 2:52 PM to 3:51 PM

Updates
  • Update
    Update

    Postmortem: Heavy L7 DDOS attack. If you are unable to open mail.mxlogin.com our support may have to manually unblock your IP address, as it wasn't likely possible to mitigate this without false positives.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The Crossbox webmail instance (mail.mxlogin.com) is under a massive DDOS attack. Please use webmail.mxroute.com as this is going to take a bit to clear up.

  • Investigating
    Investigating

    Currently investigating the Bad Gateway error on Crossbox (mail.mxlogin.com). During this time, you may wish to use your existing email client or webmail.mxroute.com. While Crossbox is considered an important part of our infrastructure, this is not considered a service outage but simply an outage of one of our available webmail clients.